Chapter Decomposing tourists’ sentiment from raw NL text to assess customer satisfaction

The importance of the Word of Mouth is growing day by day in many topics. This phenomenon is evident in everyday life, e.g., the rise of influencers and social media managers. If more people positively debate specific products, then even more people are encouraged to buy them and vice versa. This ef...

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Bibliografiske detaljer

Main Authors:	Romano, Maurizio, MOLA, FRANCESCO, CONVERSANO, CLAUDIO
Format:	Online
Sprog:	engelsk
Udgivet:	Firenze University Press 2022
Fag:	GSD WoM Threshold-based Naïve Bayes NLP Sentiment Analysis Customer Satisfaction
Online adgang:	ONIX_20220601_9788855183048_509
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