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Developments in the Call Centre Industry

Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susce...

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Format: Online
Language:English
Published: Taylor & Francis 2025
Subjects:
Call Centre
work
Call Centre Work
employees
Call Centre Industry
managers
Call Centre Sector
agents
UK Call Centre
operation
HRM Strategy
sector
Call Centre Agents
offshoring
Call Centre Operation
research
German Call Centres
business
Call Centre Managers
process
Call Centre Employees
In-house Call Centres
Sh Ar
Call Centre Market
Business Process
HRM
Info Service Work
Face To Face
Indian Call Centres
UK Banking Industry
thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNP Retail and wholesale industries
thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJK International business
Online Access:ONIX_20250523T093505_9781134248827_37
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