Chapter 63: Introducing robots and AI in human service organizations: what are the implications for employees and service users?

Robots and AI are increasingly being introduced in organizations to improve efficiency and replace dull and dangerous work. The implementation of robots and AI will change the way work is organized and managed with consequences for both employees and service users. In this chapter, we critically exa...

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Detalhes bibliográficos

Principais autores:	Tafvelin, Susanne, Hjelte, Jan, Schimmer, Robyn, Forsgren, Maria, Torra, Vicenç, Stenling, Andreas
Formato:	Online
Idioma:	inglês
Publicado em:	Edward Elgar Publishing 2024
Assuntos:	Robots; AI; Work design; Algorithmic management; Ethical perspectives; User-centred UYQ
Acesso em linha:	https://directory.doabooks.org/handle/20.500.12854/136595
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