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Innovative Priority Mechanisms in Service Operations

This book introduces the most advanced and recent theoretical research on innovative priority mechanisms in service settings. It covers cutting-edge topics on service innovations such as line-sitting, service-position-trading, referral priority programs, queue-scalping, distance-based priority, and...

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Main Authors: Cui, Shiliang, Wang, Zhongbin, Yang, Luyi
Format: Online
Sprog:engelsk
Udgivet: Springer Nature 2023
Fag:
Service Operations
Priority Queues
Service Innovations
Queue-scalping
Referral priority program
Service-position-trading
Linesitting
Dynamic priority policy
Decision Making
Applications to Service Systems
Queueing Theory
thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNS Hospitality and service industries
thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJM Management and management techniques::KJMV Management of specific areas
thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJT Operational research
thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies
Online adgang:ONIX_20230714_9783031308413_30
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Summary:This book introduces the most advanced and recent theoretical research on innovative priority mechanisms in service settings. It covers cutting-edge topics on service innovations such as line-sitting, service-position-trading, referral priority programs, queue-scalping, distance-based priority, and dynamic priority policy. It also contains a variety of practical examples and applications which help managers to make better decisions and to develop a coherent business strategy. This book appeals to a wide readership, from academics and Ph.D. students who are interested in priority mechanisms, to service managers and researchers in the service industry. This is an open access book.

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